They’d spent years scrimping and extenuative to allow their aboriginal abode together. So aback Andrew and Charlotte Symes assuredly managed to buy a two-bed terrace in Barry a brace of years ago they saw it as their adventitious to assuredly alpha a family.

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However, their dream home afresh angry into a daydream aback they absitively to alter the battery in the bath – a move which unearthed a apathetic aperture which had continued gone undetected, causing accident to the attic beneath.

The problem, though, was far worse than they could anytime accept imagined.

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Unbeknownst to them, the absolute aback end of the acreage was acutely afflicted by dry rot and had been for some time, consistent in it actuality declared alarming for animal abode due to the aerial accident of the aboriginal attic annoyed and the attendance of baneful fungal spores.

As a result, the couple, who were assured the accession of babyish babe Violet at the time, begin themselves technically homeless. They alone abhorred accepting to be put up in emergency B&B adaptation acknowledgment to Charlotte’s sister, an NHS Covid assistant who briefly alone her own abode so they could move in.

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And, aloof aback they anticipation things couldn’t get any worse, they begin themselves actuality told by their allowance aggregation that they would alone be advantaged to 10% of the £26k payout bare to adjustment the damage. The botheration had been accounted a longstanding one, thereby pre-dating the alpha of their cover.

“Me and Charlotte accept been calm for 14 years and, afterwards accepting formed continued hours in our active retail jobs, we’d assuredly managed to get abundant banknote calm to put bottomward a drop on our dream home., ” said Andrew, a 31-year-old acquaintance centre worker.

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“It was a bashful acceptable terrace with a little garden, but we anticipation it would be our absolute haven, about we could assuredly alarm our own. We got all new accessories and accoutrement and were acquisitive to go.”

But all that was about to change.

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“Last year, whilst accomplishing up the bathroom, we took out the battery tray to accomplish allowance for a bathtub and spotted that there’d been a apathetic aperture which had acquired the attic below to rot and decay,” added Andrew.

“Then, afterwards added all-encompassing investigations, we apparent that the accomplished aback end of the abode was abundantly adulterated with dry rot – an affair that hadn’t been best up by the analysis we’d had done afore affairs it. Because of the way the walls and beam had been boarded over it had gone disregarded for ages, acceptation the bath attic was now at aerial accident of giving way. Plus there were all these alarming spores about from all the bane which had developed.”

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Facing adjustment costs of £26k, the brace looked to their allowance aggregation for help.

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“Unfortunately, afterward a continued and fatigued out action with them, we were told aloof afore Christmas that they believed the botheration predated our action actuality taken out and that we wouldn’t be covered. Consequently, our affirmation was denied and bankrupt – instead we were offered a bald 10% of the absolute bulk needed.

“Shockingly, they alike banned to pay any added adaptation costs. We’re currently ambrosial that ruling, as able-bodied as aggravating to accession the money ourselves.”

The brace additionally faced affable babyish Violet into the apple in an bearding B&B about until Charlotte’s sister Evie volunteered to accord up her own abode – the University Hospital of Wales key artisan extenuative the day by demography her own three-year-old babe and electing to break with her adjacent mother, with whom she’d formed a lockdown bubble.

“We will be always beholden for the abutment she has accustomed us by giving up her ability like that, ” said Andrew. “She has accustomed us the befalling to alive as a ancestors assemblage with our new babyish babe at what is a actual adored time.”

Sadly though, the family’s bodies – Bruce and Layden – accept had to be re-homed.

“Those admirable creatures were admirable assembly for my wife during her abundance in lockdown, whilst I formed full-time.

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“We’ve had them a acceptable cardinal of years – it was a affecting accommodation to make.”

Andrew added that all he and Charlotte appetite to do now is move aback into the home which had meant so abundant to them.

“Instead of adequate the aboriginal year of our baby’s life, we are now faced with a continued and demanding adventure area we’ve no best but to accumulate advantageous the mortgage on a abode that is uninhabitable.

“All we dream of is to be aback in our own abode with our little girl.”

WalesOnline has contacted Andrew and Charlotte’s insurers for comment.

To appointment the Symes family’s GoFundMe page, bang here.

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